Refunds
Cancellations, deposits, and refunds
This note covers money paid to Lucid Workbench Co., Ltd. for a Feature Adoption Brief, a User-Behavior Reading, a chart plate commission, or an adoption workshop. It does not describe shipping of retail goods, because the studio does not sell them. The studio address is 64/5 Soi Tonson, Lumphini, Pathum Wan, Bangkok 10330. Refund requests go to hello@lucid-workbench.click or 022528901.
Deposit
A commission opens with a deposit of forty percent of the agreed fee, paid by bank transfer. The deposit reserves the weeks on the studio calendar and pays for the table check. Workshop mornings use the same share to hold the Tuesday or Thursday.
When the deposit comes back in full
If we decline the work after seeing the table — because the sample is under our floor, the event names are not yet real, or the file cannot support a plate — the deposit is refunded in full. If you cancel in writing before we have started the table check or, for plates, before we have confirmed the mark, the deposit is refunded in full. A workshop cancelled ten days or more before the morning is refunded in full, including the deposit.
Partial refunds
If you cancel a brief or a reading after the table check has started and before draft plates exist, we keep the deposit and we do not invoice the rest. If you cancel after draft plates have been sent, we keep the deposit and half of the remaining fee, and we invoice that half if it has not already been paid. The other half is not charged, or is refunded if you had paid in full early.
A workshop cancelled with fewer than ten days’ notice, and at least five days’ notice, is refunded at half. A reschedule requested five days or more ahead is done once without a fee, subject to an open morning. A second reschedule is treated as a cancellation and a new booking.
What is not refunded
Work already started is billed as set out above and is not rewritten as a full refund. Chart plates that have been drawn on A2, and folders already made, are not refunded; you may still collect them. Paper, ink, and binding bought for your set are not refunded once purchased. A no-show at a workshop, or a cancellation inside five days, is not refunded, because the morning cannot be given to another team. Definitions already written and a reading already delivered are not refunded because the conclusion was uncomfortable. A delay that is our fault is handled under the next paragraph, not by pretending the work did not happen.
Our delay
If we miss the agreed week for draft plates by more than ten days for a reason inside our control, you may cancel the unread portion and receive a refund of fees paid for work not yet delivered. Plates already handed over stay billed. This is the remedy we offer for lateness of the kind a client once saw when a reading followed the folder.
Process, time, and method
Write to hello@lucid-workbench.click with the invoice number, the commission name, and whether you want to cancel, reschedule, or request a refund. We confirm within five working days what is refundable under this note. Approved refunds are sent to the same bank account that paid us, in Thai baht, within fourteen business days of that confirmation. We do not refund to a different account unless the paying company asks in writing on its letterhead.
Exceptions
Nothing in this note limits a right you have under Thai consumer law that cannot be waived. If a transfer fails because of a bank error, we resend once the bank confirms, and that resend is not a new waiting period of our choosing. Travel you booked to reach Lumphini is your own cost and is outside this refund.